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Have a question? We’re happy to help. Our Call Center is open Monday-Friday from 8 a.m. to 5 p.m.
FAQ
An ID card is not necessary to present at your dentist office. Provide your name and member ID number, which the dental office will use to verify eligibility and submit claims.
To obtain a copy of your ID card, you can sign into your member account to print, email, or save your ID card. If you do not have access to a printer, please submit a request using the Email Us form on this page to have an ID card mailed to you.
Your member ID number is a unique number that identifies you as a Delta Dental subscriber under your dental plan. This is an eleven-digit number that starts with 07 or 08 and can be found on your ID card as well as on your member account dashboard.
Many of our dental policies require a 12-month commitment. We recommend reviewing your policy contract for state and policy specific guidelines on the requirements and instructions for termination.
You can terminate your plan at the completion of any plan year by submitting a request through the Email Us form on this page. You may also be eligible to terminate your policy mid-contract, following an approved qualifying event. A few of the most common qualifying events include:
- Obtaining dental coverage through an employer or marketplace
- Entering full-time military service
- Death of the policyholder
To submit a request to cancel your policy, please complete the Email Us form on this page and your request will be processed by our customer service team. Please be sure your request includes the following information:
- Your name
- Your date of birth
- Your Member ID
- The reason for cancellation
- Requested effective date of the cancellation
All requests will be processed in the order they are received, and you should receive reply within 5 – 7 business days. If a valid termination request is received before the end of the month but is processed after your billing date, we will refund any premium collected for the month following your termination date.
We recommend reviewing your policy contract for state and policy specific guidelines on the requirements and instructions for adding dependents as it varies by state. Generally, dependents may be added to your policy at renewal (requests may be submitted up to 60 days prior to your renewal date).
You may also add a dependent midway through your plan year if you have a qualifying event to do so. A few of the most common qualifying events include:
- Newborn/Adoption
- Change in custody
- Marriage
- Divorce
- Loss of other coverage
To submit your request to add a dependent, please complete the Email Us form on this page. With your request, be sure to include the following:
- Name and date of birth of dependent to be added
- Date of the qualifying event (if applicable)
- Date you would like the change to be effective for
- Indicate if the dependent had prior dental coverage, including coverage start and end dates
You should receive a confirmation of the addition within 5 – 7 days of receipt.
Most states require any policy changes to be submitted in writing, but some states allow verbal policy changes. We recommend reviewing your policy contract for policy and state specific requirements on making changes.
If you have additional question after reviewing your policy contract, or need help finding your policy contract, contact our customer service team 888-899-3734.
When processing an application, the very first month of premium payment is due at the time of enrollment. Future payments will be automatically deducted on the 27th of each month, which pays for the next month of coverage. (Example: September 27th billing date pays for October coverage)
We accept Electronic Funds Transfer (EFT) from a checking or savings account. We also accept debit or credit cards from Visa, Discover, or Mastercard. Currently, we do not accept American Express.
If you need to manually make a past due payment or would like to make an advanced payment, you can do so in the following ways:
- Process a one-time payment on our website without logging in
- Log in to your member account to make a payment using your existing payment method
- Use our automated phone system to process a payment over the phone
- Contact our customer service team to make a payment with an agent
We are unable to change the automatic billing date, but you do have the ability to pay your monthly premium ahead of time to suit your financial schedule. We also offer semi-annual or annual billing frequencies.
You have the option to update your payment method by signing into your member account, using our automated phone system, or with a customer service representative.
Please note: Updating the payment method does not automatically process any past due balances.
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